Utilities

Communicate more effectively – with DST Output as your outsourcing partner. DST Output is the leading provider of integrated print and electronic customer communications. Our proven solutions and innovative use of new technologies help utilities to reduce billing and support costs, improve cash flow and deliver high quality statements that truly leverage the monthly appointment you have with your customers.

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Service Features and Benefits for Utility Companies

Targeted Communications

These products and services help you identify your most profitable prospects.

• Campaign Manager
• TransPromo Capabilities
• Personalization and Targeted Messaging
• Statement Design
• Billing and Statement Production

Print Mail Processing and Delivery

These products and solutions allow seamless process management, control and delivery tracking of your print mail via the DST Output Customer Portal.

• Quality Validation
• Production Status Reports

Electronic Solutions

These products and services enable electronic and online delivery and management.

• EBPP
• eSolutions Adoption Program
• Web CSR Presentment

Maximize the Potential of Every Customer

Using our customer communications solution, you can turn your regular monthly invoices into high impact marketing communications that help you get closer to your customers. By building a stronger connection with your customers, you can minimize churn and increase your revenue by capturing a larger share of their household budgets.

We can help you create visually appealing invoices that clearly communicate strong messages about the services you provide. Through innovative invoice design, your customers will also have a better understanding of the charges on their bills, helping lower your customer support costs by reducing the number of queries through your call centre. You can lower your costs even further by consolidating all customer charges onto a single bill and embracing the electronic channel as a vehicle for invoice delivery.

Our best-in-class document automation solution will also prove valuable in streamlining the way in which you handle new customer acquisitions. While we automate the process and reduce the cost of capturing your new customer enrollments, you can maintain your focus on providing competitive services to capture their loyalty.

With DST Output as your partner, you benefit from a team of dedicated and experienced professionals whose sole focus is to help you maximize the potential of your business.